Club Echo Park
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Frequently Asked Questions

WE ARE EXCITED TO ANNOUNCE THE LAUNCH OF OUR NEW KIT CLUB!

Six times a year our designers will curate a special kit featuring coordinating paper and embellishments from one of Echo Park or Carta Bella’s most popular and current collections. These special kits will include products that have been made exclusively for our club members. Also included in each kit will be inspiration and instructions for two projects that have been exclusively designed for our members.
Be a part of the fun! This is not just another kit club!
Each Club EP Kit will be designed around one of our best-selling collections. Each kit will contain different products and may include items such as 12x12 double-sided paper, ephemera, chipboard accents, stamps and more! Watch for the announcement on the first day of each kit month to see what will be included in each kit!

WE OFFER TWO OPTIONS TO PURCHASE CLUB EP KITS:
Option 1:
  Subscribe to Club EP and receive each kit for $29.99, FREE shipping (continental U.S. only). When you subscribe, you will receive additional Member discounts and benefits. Additionally, you agree to receive automatic shipments of future EP Club kits. Future kits will be shipped every other month. You may cancel your subscription at any time. See cancellation section below for details on how to cancel your subscription.
Option 2:  Purchase a single kit for $34.99, plus shipping. With this option there is no obligation to purchase future kits. Also, with this option you will not receive any additional Member discounts and benefits.

HOW OFTEN ARE NEW KITS RELEASED?
New Club EP kits will be announced on the first day of the month on a bi-monthly basis. Subscription members don’t have to do a thing – just sit back and watch for your Club EP box to be delivered to your doorstep.

If you are not an EP Club subscriber, you may purchase a single kit. However, you’ll want to act fast and order your kit quickly as quantities will be limited.

WHEN WILL MY CREDIT CARD BE CHARGED?
Club EP Subscription Members: Your credit card will be charged at the time you subscribe for your first kit. After that, your credit card will be charged on the 10th of the month in which the kit is shipped.

Single kit purchases will be charged at the time the order is placed.

HOW DO I CANCEL MY SUBSCRIPTION?
You may cancel your subscription at any time. To cancel your subscription please send an email to cancel@echoparkpaper.com. Please include your name and phone number in the email so that we may verify your account when processing the cancellation. If you wish to cancel your subscription in a month where a kit will be shipped, we must receive your request to cancel before the 5th of the month. Requests to cancel received after the 5th of the month will be process in the following month.

WHEN WILL MY KIT BE SHIPPED?
Club EP boxes will be shipped on or around the 20th of the month in which they are released. They will be packaged carefully, sealed tightly, and shipped out quickly!

SHIPPING COST
Subscription members will receive FREE SHIPPING (continental U.S. only). Shipping cost for single kit purchases will be based on the weight and shipping location. We do our best to offer the lowest shipping rates possible. When checking out, you will be able to see what your shipping cost will be before placing your order.

TRACKING MY SHIPMENT
After your kit has shipped, you will receive a confirmation email with a tracking number.

INTERNATIONAL SHIPPING
International Club Members Are Responsible For International Shipping, plus Any Duties/Taxes. We will contact you shortly after we receive your order to confirm the cost of international shipping to your location. You may cancel your order and receive a full refund at that time if you feel the international shipping cost is too high.

DAMAGED PRODUCT
In the event you receive damaged or defective product, we will happily replace this product at no charge to you. Please send a picture of the damaged product to our customer service department and they will process the replacement of the product for you.

RETURNS
With the exception of damaged or defective products no returns will be accepted. If you are a Club EP subscriber and wish to cancel future shipments, please see our cancellation policy.